Supporting our customers through Covid-19

Supporting our customers through Covid-19

Our roads are open

All of our toll roads in Australia, including underground tunnels, bridges and elevated roads, are operating as normal. Our specialist traffic control room teams continue to monitor our toll roads 24 hours a day, 7 days a week, and our free incident response service for customers who need it is also in place. We are taking steps to help these teams, and the customers they serve, stay safe.
 
Customer support services

We have a range of support services available to help customers.

Consideration will be given for impacted customers on a case-by-case basis. To seek further information on our support services please contact us at covidassist@eway.net.au.  Please note we will be considering each customer’s individual circumstances, so it may take us some time to get back to you.

M5 South-West Cashback and Toll Relief remain available
Don’t forget to check whether you are eligible for an M5 South-West toll rebate or a discount on your vehicle registration.  

Support for business

Do you need payment terms extended right now?  Please email prioritybusiness@eway.net.au to let us know you need assistance.