Frequently Asked Questions
General
Q: Can I use my E-way® tag on any other toll roads?
A: Yes. Your E-way® tag can be used on all toll roads throughout Australia.
Q: How much does it cost to get an E-way tag?
A: $40 which is a security deposit refunded to you once the tag has been returned in good working order.
Q: Do E-way customers pay a higher toll than other motorway users?
A: No, the toll is the same for all motorists.
Q: How do I pay my E-way toll account?
A: Your E-way toll account can be paid using either a credit card or a direct debit account.
Q: Can I view my statements electronically?
A: Yes, register your account with E-way On-line to view your statements electronically.
Q: How do I know that my E-way tag has worked properly?
A: Provided that your E-way tag is correctly installed, when you pass through the toll lane the E-way tag should emit a beep or trill. The following table indicates what each sound means.
| One long beep |
Transaction Successful. |
| One long beep then two short beeps |
Transaction Successful but account balance is low. |
| Four short beeps |
Transaction declined. Telephone 1300 555 833 |
| No beep |
Faulty Tag. Telephone 1300 555 833 |
Q: What do I do if I think my tag is faulty?
A: Call us on 1300 555 833 in the first instance so we can check your toll account.
Q: Is my E-way tag interchangeable between vehicles?
A: Yes, you can transfer them between vehicles of the same class, but care needs to be taken when removing them from the bracket. We recommend you order a tag for each of your vehicles.
Q: Do I need to attach my E-way tag to the tag bracket?
A: To ensure that your E-way tag reads properly and to avoid being charged an administration fees from a motorway, you must follow the installation instructions for your tag.
WARNING: DO NOT HOLD YOUR TAG AS YOU PASS THROUGH THE TOLL PLAZA. INSTALL IT IN THE TAG BRACKET ON THE WINDSCREEN OR MOTORCYCLE POUCHE AS DIRECTED IN THE INSTALLATION INSTRUCTIONS.
Q: How long will it take to receive my tag?
A: 7 - 10 working days.
Q: Can I pick-up the tag myself?
A: Yes. You need to specify that on step-6 of the on-line application page, and wait for a phone call to pick up the tag from our tag centre at Moorebank.
Q: How do I arrange additional or replacement E-way tags?
Q: Can I list my account under the Cash Back claim scheme?
A: Yes, vehicles registered in NSW for private use are eligible to register for cash back. Select "Yes" on step 4 of the online application page.
Q: How do I claim the RTA M5 Cashback?
A: Complete and return the claim form to the RTA as directed.
Q: How do I update my details?
A: You can log on to your account at E-way online to update your personal or payment details. Alternatively send us an email to
info@seta.com.au.
Q: How do I pay for a violation?
A: It depends on which road you were travelling on.
click here to view a map and contact details of all the motorways.
Applying for an E-way® account
Q: How do I apply for an E-way® toll account?
A: You can do any one of the following:-
Q: I’m applying for a new account and can only add four licence plate numbers. What do I do to add more?
A: Complete the application on-line and insert four Licence Plate Numbers. When the account is processed and tag(s) is/are received, register with E-way On-line and insert additional licence plate numbers as required. Alternatively, you can call us on 1300 555 833 to add additional licence plate numbers.
Q: What payment options do I have?
A: You can choose to setup your account with a credit card (VISA/Amex/Master Card) or direct debit payment methods.
Q: I get the error message At least one Licence Plate Number is required" even when I added my Licence Plate Number
A: Ensure to click "Add" on step 7 before you continue to the next page (confirmation page).
Q: How do I know if my on-line application completed successfully?
A: Once you click "finish" on the confirmation page, you will then see the last page with application completed. An email will be sent informing you of your account number.
E-way® On-line
Q: If I have an account number does it mean I have access to my account on E-way On-line?
A: No. You need to
register with E-way On-line to gain access to your account on-line.
Q: When can I register my account with E-way On-line?
A: : After you have received your E-way tag.
Q: What details do I need to register on E-way On-line?
A: Your E-way tag & account number plus a valid email address.
Q: I am having trouble logging on with my password.
A: Select the
forgotten password option which will generate an e-mail to you advising the existing password and try logging on again. If you are still experiencing difficulties, email us at
info@tollpay.com.au with a description of the error message.
Q: If I make a change on-line, how long does it take before my account is updated?
A: Changes will be effected by 9am the next day.
Q: How long will my statements be stored on-line?
A: Statements will be stored on-line for 1 year.
Security
Q: How safe are my personal details on-line?
A: E-way on-line does not store credit card information. Credit card data is transferred from the website to a secure data vault. Once the transfer is complete the data is removed from the website and only the first 6 digits and last 3 digits are displayed on your account.
E-way On-line is protected by the latest encryption technology which protects data from being accessed by unauthorized users.
Q: I didn’t use the "Log Out" option when exiting, is this threat to the security of my account details?
A: We recommend that you always choose the Logout option when you have finished using E-way On-line, however, once you have closed your browser (e.g. Internet Explorer) you will be logged out of E-way On-line. As an added security measure you will be logged out of E-way On-line automatically after five minutes of inactivity.
Please note we do not recommend the option some browsers support of remembering information such as your E-way On-line password.
Q: What should I do if my E-way tag is stolen or lost?
A: You need to call us immediately on 1300 555 833.
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