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Click here for M5 Motorway
Click here for Sydney Motorways
Click here for Eastern Distributor

Charges

Effective 1 November 2007

Tag Deposit
$40 incl GST per tag (includes 1 bracket)
Please note, to be eligible to have your tag deposit refunded, tags must be returned in unmarked and working order.
Additional Brackets

Additional brackets can also be ordered through E-way On-line at www.tollpay.com.au or by calling our Customer Service Call Centre on 1300 555 833. A $2 fee will be charged for postage and handling

Alternatively you can take your tag into any one of the following locations to request an additional bracket:-

  • E-way® Tag Service Centre Unit 5, 66 Heathcote Road, Moorebank.
  • M5 Motorway, Administration building, Westbound (far left lane)
  • Eastern Distributor, 1st Floor Reception, 43 Bourke St, Woolloomooloo
Extra brackets can also be ordered on line. Click here to log in for E-way® On-line. Alternatively, call our friendly Customer Service Call Centre staff on 1300 555 833.

Please note, a $2.00 fee will be charged to cover postage and handling.
Statement Charge
Electronic Statements are issued free. To be eligible, you must be registered with E-way® On-line.
Click here to login or apply for an on-line Account.

Paper statements are issued quarterly or monthly with a charge of $2.20 per statement.
Statement Reprints
You can reprint your statements for free If you have registered or applied for a Toll Account with E-way® On-line. Click here to log in.

$8.00 incl GST, per statement period
Inactive Toll Account Charge
If your account is marked inactive under Clause 7 of the Terms & Conditions, an inactive toll account charge of $6.00 incl GST per quarter will apply..

To avoid the Inactive Toll Account Charge, E-way® customers only have to use their tag once every three months.
Direct Debit Dishonour Charge
Cheque/Savings accounts only
$8.10 incl GST, per dishonour
American Express Surcharge
A surcharge of 1.2% of transaction value
Special Direct Debit
You can change your direct debit amount or top up your Toll Account online at E-way® On-line at no charge. Click here to log in.

If you telephone our Customer Service Call Centre requesting a top up or special payment to your Toll Account a $5 charge will apply. If you increase your automatic direct debit amount at the same time, the charge will be reduced to $2.00.
Motorcycle Pouches
Your motorcycle pouch is owned outright. They cost $15 each (inc GST & postage). Call our Customer Service Call Centre on 1300 555 833 to discuss which pouch option you would prefer.
Downloadable forms
E-way® application If you need to: RTA Cashback E-way® Prepaid Toll Account
warningMelbourne toll road CityLink is working to resolve an issue that has resulted in incorrect toll charges being billed against some New South Wales number plates.

The incorrect charges relate to licence plate numbers that exist in both New South Wales and Victoria.

CityLink has found some instances where the automated tolling system has charged the New South Wales vehicle instead of the Victorian one.

CityLink has implemented a manual review process to reverse all incorrect charges, so any E-way customer who may have been affected will have those incorrect charges reversed.

Please call on 1300 555 833 OR e-mail us should you have any questions regarding this issue.
warningCashback Information update: Remember claims for Cashback for eligible trips on Sydney's M5 Motorway must be completed and returned to the RTA within 12 months.
warningNew tag product improves safety for motorcyclists

The all new E-way® Toll Rider is the first product that allows your E-way tag to be mounted directly onto your motorcycle. This allows motorcycle riders to use E-lanes with:
  • Confidence
  • Reliability
  • Improved safety
The E-way Toll Rider motorcycle tag pouches are available from 4 August 2008.

E-way Toll Rider allows motorcyclists to safely access the cashless lanes on the M5 South West Motorway, and all other toll roads Australia-wide.

E-way has also produced a pouch that can be worn as an armband.

This is a new and safe way of installing an E-way tag onto a motorbike and will replace the current motorcycle card which is being phased out and will no longer be in use as of 31 December, 2008.

Mark Cooper from John Sample Automotive, designers of the E-way Toll Rider said today, "This Australian designed product provides a multitude of safety benefits delivered through eliminating the need to stop at toll booths or trying to hand hold electronic toll tags while riding through cashless lanes. Having an E-way Toll Rider tag installed on the bike will mean that riders can simply concentrate on riding safely. "

To find out more details, or to open an E-way account, contact our Customer Service Call Centre on 1300 555 833 or click here.
warningThe following motorways have or will commence charging a Licence Plate Number Matching Fee (LPN Matching Fee) and a Licence Plate Number Toll Notice Fee. A working, correctly installed tag with sufficient account funds = no fee.
For more information please visit
M5 South West Motorway
*Note : M5 South West Motorway has commenced charging Licence Plate Number Matching Fee from 10 Oct 2011

Eastern Distributor
Lane Cove Tunnel
M2
*Note : Above Motorways will commence charging Licence Plate Number Matching Fee from 07 Jan 2012
warningAll veterans or family members and friends who are wearing military medals will travel free on the M5 South West Motorway on ANZAC Day (Wednesday 25 April) this year.

Interlink Roads General Manager Rex Wright said, “The M5 Motorway is proud to honour our veterans and their family and friends by allowing free travel on the M5 to those wearing their medals on ANZAC Day. Medal wearers will need to travel through the cash lanes only in order for the toll to be waived.”

 
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