No Beep?

If you don't hear a beep of any kind when you drive through a toll plaza, there could be something wrong with your tag or how it is installed. You need to do something immediately if you wish to avoid extra costs and hassles.

Check how your tag is installed. Click here to view installation instructions.

Does your toll account have adequate funds? Call us on 1300 555 833 or click here to log onto your account at E-way On-line.

Call us first and save a trip. We recommend that you call us on 1300 555 833 before you drop into one of our tag check/exchange offices, as in some cases we can the resolve issue over the phone.

Our Tag Service Centre at Moorebank can check your tag and also ensure it is installed correctly. Out other tag exchange locations are listed below. Any account enquiries should be directed to our Customer Call Centre on 1300 555 833.


E-way® Tag Service Centre

Tag Check & Exchange - No Account Queries
Unit 5, 66 Heathcote Road, Moorebank NSW 2170
(Mon - Fri - 8:00am - 5:00pm, Sat - 9:00am - 1:00pm)
Ph: 1300 555 833



M5 Motorway Main Toll Plaza
Tag Exchange Only - No Account Queries
(Please call 1300 555 833 for assistance Monday to Friday 8:00am to 7:00pm)
(8.00am – 5:30pm Monday to Friday only) – Tag Check & Exchange
Hammondville – Westbound (Office only not tollbooth)
Ph: 02 9825 1000

Eastern Distributor
Tag Exchange Only - No Account Queries
(Please call 1300 555 833 Monday to Friday for assistance)
(8:00am – 5:00pm Monday to Friday only) – Tag Exchange Only
43 Bourke Street
Woolloomooloo
Ph: 02 8356 2200

For more information, please contact our customer service centre