Now making a claim is only a few clicks away.
M5 Cashback allows NSW residents to claim back the value of tolls paid (excluding GST) when using privately registered vehicles on the M5 South West motorway.
When you log into your E-way account there’s now a ‘Claim Cashback’ link on the statement page. Simply press on the link and the secure RMS Cashback Online Claim site will appear in a new browser window. Follow the easy steps to submit your claim online.
You will then receive the rebate via Electronic Funds Transfer (EFT) into your nominated savings or cheque account.
to find more about the NSW Government M5 Cashback Scheme.
The following motorways have commenced charging a Licence Plate Number Matching Fee (LPN Matching Fee) and a Licence Plate Number Toll Notice Fee.
A working, correctly installed tag with sufficient account funds = no fee.
For more information please visit
M5 South West Motorway
*Note : M5 South West Motorway has commenced charging Licence Plate Number Matching Fee from 10 Oct 2011
Lane Cove Tunnel
*Note : Above Motorways have commenced charging Licence Plate Number Matching Fee from 07 Jan 2012
Clause 11.7 has been removed from the terms and conditions as it no longer applies due to the implementation of completely electronic tolling:
“You have the option of electing to use our motorway anonymously by paying the toll with cash, in which case no record of the trip is made. If you wish no record to be made but you have a Tag installed, this will have to be removed or disabled (for example by wrapping it in foil or putting it in a metal enclosure) before arriving at the plaza to pay by cash.”
The new system delivers updated and improved technology.
Please be aware of changes for trucks and motorcycles.
The new M5 tolling system delivers:
- New capabilities for accurate measurement of vehicles, to ensure correct tolling
- Less disruption to traffic for maintenance purposes
- Safer merges by increasing heavy vehicle acceleration lengths on the tolled ramps
- Consistency in tolling with other motorways across the network
You may have already experienced the new gantries while they were being tested. Until December you may continue to hear a beep as you pass under both the old and new tolling points. This is the result of testing which will ensure the accuracy of the new system. You are only being charged once, and can double check this on your statements.
If you have a truck or a motorcycle, please be aware of changes that result from the new system.
Some heavy vehicles were intermittently being charged the toll rate for a car or motorcycle. (Eg. Unloaded flatbed rigid trucks, prime movers without trailers, and some cars and trailers over two metres in height when loaded). This was due to previous limitations of the electronic measuring system. These vehicles will now be charged the correct toll rate.
You are welcome to have your vehicle measured at our offices adjacent to the Main Toll Plaza in Hammondville if you are unsure whether this change will impact you.
The new tolling system captures images for front and rear number plates. If you have a motorcycle please remember to check the number plate is listed on your tag account. Otherwise you risk a toll notice if you travel without a tag, or your tag doesn’t beep.
Motorcyclists are not required to carry a tag.
NEW NUMBERING SYSTEM FOR M5 TRIPS
Your statements include location information for trips on each road. The number for each M5 toll point (the number you see in the ‘lane’ column of your trip listing) will change.
1 Eastbound refers to travel towards the city. Westbound refers to travel towards Liverpool.
|Location and direction1||Old system||New system|
|Hammondville eastbound|| 7, 8|| 9|
|Hammondville westbound|| 5, 6|| 4|
|Henry Lawson Drive eastbound|| 21|| 22|
|Henry Lawson Drive westbound|| 24|| 23|
|The River Road eastbound|| 31|| 32|
|The River Road westbound|| 34|| 33|
|Fairford Road Eastbound|| 41|| 42|
|Fairford Road westbound|| 44|| 43|